Privacy & Cookie Policy

  1. Overview
    NWG Malaysia and its affiliates (“NWG”) is aware of your concerns regarding how your information is collected, used and shared when you visit NWG website, (“Web Site”) and access information on the Apps provided by NWG (“Apps”). NWG is committed to protecting the privacy of customers. This notice describes the privacy policy applicable to our Web Site and Apps (“Privacy Policy”). Although the Privacy Policy is explained in more detail below, it is important to note:

    1. The personally identifiable information that you provide is considered confidential and except as otherwise explained below in Paragraph C, such information will not be provided to others.
    2. All information sent to the Web Site, if in a Secure Sockets Layer (“SSL”) session with NWG, is encrypted, protecting such information against disclosure to third parties as further explained below in Paragraph D.
    3. Please note that this Privacy Policy applies only to NWG’s Web Site and Apps and not the web sites or apps of other companies or organizations to which NWG may provide links as further explained below in Paragraph H. By visiting, accessing, browsing or using the Web Site and Apps you agree to all the terms and conditions as prescribed in this Privacy Policy.

  2. The information NWG Collects
    Information gathered through this Web Site and Apps may be referred to as either anonymous or personally identifiable information. Anonymous information refers to web site usage information that cannot be traced back to a specific individual, e.g., the total number of visitors to our Web Site (“General Information”). Personally identifiable information refers to a specific information about a customer, including but not limited to name, address, email address, telephone number and credit card information, etc. (“Personal Information”). Please note that it is your choice to share Personal Information via the Web Site and Apps. You may consider only sharing Personal Information with NWG if you agree to our Privacy Policy.

    1. General Information
      NWG may collect certain General Information via the Web Site and Apps automatically, including “site usage” information of all visitors. Such data is used only in the aggregate. General Information helps NWG to determine general usage patterns and modify the Web Site and Apps in order to enhance user’s experience. This type of General Information may be shared with third parties any time. NWG may, at times, use a technology nicknamed “cookies” that tells GNE HMP how and when pages in our Web Site are visited, and by how many people. Cookies used by NWG do not collect Personal Information and we do not combine information collected through cookies with other Personal Information to determine who you are or even what your email address is. We may also provide statistical General Information to NWG affiliates as to how our customers use our Web Site. The Web Site may include content from other parties that may perform user activity tracking other than that described herein. In particular, some of our third- party vendors may use “cookies” in ways that we do not.
    2. Personal Information
      There are times when NWG may specifically ask for information about you when you sign up to use a service or when you order a product. NWG may collect your Personal Information, including but not limited to your names, Internet address, billing address, type of computer, and credit card number etc., in order to provide that service or product to you. We may also use that Personal Information to let you know of product and service information about which you might be interested. You may choose whether to receive relevant promotional information of NWG.
    3. If you have chosen to pay for your purchases using a credit card not issued to you, you confirm that the holder to whom such credit card has been issued (the “Cardholder”) has consented to the use of his/her credit card in relation to your purchase. You also confirm that the Cardholder has agreed that NWG may collect, use, disclose and process his/her Personal Information for the purpose of processing your purchase.
      You agree and undertake to comply with the “Personal Data Protection Act 2010 (“PDPA”)”with respect to the treatment of the Personal Information of the Cardholder and shall comply with such reasonable directives and/or requests of NWG Malaysia for the purpose of complying with the “PDPA”.

  3. Use and Disclosure of Information
    1. How NWG Uses the Information
      You acknowledge and agree that NWG has right to collect, use, disclose and process your Personal Information and General Information and any other information (collectively “Information”) that NWG collects from you or about you through its Web Site and Apps. Except as otherwise prescribed herein, unless NWG has your consent, or is required by law, NWG will not share your Information with any third party.
    2. Information Shared with A Third Party
      Notwithstanding the above, NWG may disclose your Information with a third party in the following circumstances:

      1. An affiliate of NWG
      2. A third party in the event that NWG sells all or part of its assets to such third party or merges with or is acquired by the third party;
      3. A third- party vendor if it is necessary to provide you with a product or service that you have requested;
      4. NWG may disclose your Information to the third party If it is required by law or legal process, to respond to claims, or to protect the rights, property or safety of NWG or others.

    3. Security Procedures
      NWG operates security data network protected by industry standard firewall and password protection systems. NWG also uses Secure Sockets Layer (“SSL”) technology to product your Information during transmission. Only authorized individuals of NWG, who must access the said Information in order to provided NWG’s products, services and customer service to you, may access the Personal Information. NWG takes reasonable steps to protect your Personal Information from loss, misuse, unauthorised access or disclosure, alteration or destruction. It is important that you protect your user name and password and not share them with others. Certain information may be transmitted to you by electronic mail.

    4. Governing Law
      This Privacy Policy shall be governed, construed and interpreted in accordance with the laws of Malaysia. In the event of any dispute which may arise from or in relation to this Privacy Policy, you hereto agree to submit to the non-exclusive jurisdiction of the courts of malaysia. Any part of the Privacy Policy be held unenforceable shall not affect the validity and enforceability of any remaining provisions of this Privacy Policy.

    5. By signing up, registration and access to the Web Site and Apps, you understand and agree that NWG will collect, use disclose and process your Personal Information including but not limited to your name, address, telephone number, email address, identity card number/passport number and date of birth in order to provide product and services and other relevant matters (including but not limited to product sales, management and promotion of relevant online services, accounting services and Apps services) of NWG.
      You agree that NWG may transfer your Personal Information and the Personal Information you provided to the third party in Indonesia and/ or outside of Malaysia for the purposes stated above. You have the right by law to request to access to or correction of your Personal Information. You understand if you fail to provide your Personal Information or the Personal Information you provided is inaccurate, NWG will not be able to provide our product and services to you. You may contact NWG Malaysia to make the above request by addressing to Lippo St. Moritz Office Tower Level 19th (1905) . You also agree a reasonable handling fee shall be charged and payable by you for processing of your data access requests.

    6. If you are a non-Malaysia user, you acknowledge and agree that we may collect and use your Personal Information and the Personal Information you provided and disclose it to the third party, as prescribed in “Information Shared with A Third Party” above, outside your resident jurisdiction.
      In addition, such Information may be stored on servers located outside your resident jurisdiction. Before you provide Personal Information, you acknowledge that you have read this Privacy Policy, understand its contents, agree to its terms and agree to the transfer of such Personal Information outside your resident jurisdiction. If you do not agree to the terms of this Privacy Policy, please do not use this Web Site or Apps.

    7. Linked Internet Websites
      This Web Site provides hyperlinks which are highlighted pictures or words, when clicked, you and your documents may be taken to other web sites which are not controlled by NWG. Web sites of these hyperlinks may contain privacy terms that are different from those provided herein depending on different providers. NWG is not responsible for the collection, use, or disclosure of information collected through these web sites or links, and NWG expressly disclaims any or all liabilities in relation to the collection, use, or disclosure of the other web sites mentioned above.

    8. Changes to NWG’s Privacy Policy
      NWG reserves the right at any time to modify this Privacy Policy and to impose new or additional terms or conditions. If NWG decides to change the Privacy Policy, it will post those changes on the Web Site or Apps. Any changes to this Privacy Policy will be considered effective immediately after which has been posted on the Web Site or Apps.